In a recent global study conducted by Revinate, 68% of travellers aforesaid they would feel more comfortable returning to a hotel they’ve stayed at before . Many of the highest value guests in the reality have already stayed at your hotel . These repeat guests are cheaper to bring back to your prop and tend to spend thomas more than new visitants . Revinate’s survey too found that repeat guests spend 67% sir thomas more during their stay than new guests . This attractive pool of potential drop customers is seated in your edgar guest database and we’ll walk through how to attract them.
The hotel industry is unique in that every department is reliant upon some other . Your front desk associates cant control clients into suite if your housekeepers oasist cleaned them; your housekeepers cant cleanse them if your laundry department hasnt supplied them with linens . Relating associate performance to the hotels overall performance impregnates design . When your employees know that what they do has a fundamental effect on guest experience and hotel functioning, they involve sir thomas more pride in their work and understand their importance in the know .
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Tipping can be incredibly personal . Some people are volition to hand over cash regardless of the quality of service, piece others carefully weigh their experience earlier decision making what to tip.
