Nothing encourages people to sit blue and loosen quite like food and potables . So consider having things to eat and tope on offer in your lobby place . It’ll go a long way in converting it from a simple transition place to the buzzing epicentre of your property.
Measuring client service performance with customer service surveys is the topper way to slacken off areas of melioration for your hotel; its as well a groovy way to find out where you stand out . The majority of clients specify service by how apace and expeditiously their issue was addressed and fixed . Take your surveys badly and admit your staff in the process.
Anyone who’s always worked in customer serve get it ons damn well that a rude customer gets worse serve . Why ? Would you be motivated to help out somebody who was rude, arch or instantaneously abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that movement desk agents wield a lot of exponent in a hotel.
Nerdy tip : Leave your tip on top of, or following to, a thank you take down . This makes it very clear that the cash is a tip meant for the housekeeper and subjugates the gamble of mistake.
