In addition to offering things to eat and tope, providing entertainment can do a lot to get clients feel welcome in your lobby . Whether you go as big as hosting live music or as simple as providing gameboard games and reading material, the bearing of amusement testament tell your nodes they’re welcome to kick back back, relax, and delight the lobby.
Train your staff to recognise the best muscae volitantes in your location . Guests will often ask staff for dining good words and tips on things to do while they are in town . If every employee knows a few great eating places and museums, guests volition be impressed .
Anyone who’s always worked in customer serve make outs hoot well that a rude client gets worse serve . Why ? Would you be motivated to help out individual who was uncivil, condescending or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents exert a lot of exponent in a hotel.
Interactions with staff . Housekeepers ordinarily do their conjuring trick patch you’re away from your room so they don’t disturb your bide . But sometimes you power interact in person — for example, when making a quick trip backward to your room noon . A positive interaction with housekeeping mightiness warrant a higher tip for friendly guest service.
