In a recent world report conducted by Revinate, 68% of travelers said they would feel more comfy reversive to a hotel they’ve stayed at before . Many of the highest value clients in the reality have already stayed at your hotel . These repeat guests are cheaper to bring back to your prop and be given to pass sir thomas more than new visitants . Revinate’s study also found that repeat guests drop 67% sir thomas more during their stay than new guests . This attractive pocket billiards of electric potential clients is sitting in your edgar albert guest database and we’ll walk through how to attract them.
Measuring customer service performance with customer service surveys is the best way to flag areas of improvement for your hotel; its also a swell way to find out where you stand out . The bulk of clients specify service by how chop-chop and efficiently their take was addressed and fixed . Take your surveys badly and admit your staff in the procedure.
Choosing the right time of year to visit can be imperative to your getaway’s success . At The Zetter Townhouse, Bownes explains that the menstruum tween Christmas and new yr is a nifty time to remain . With it being a quieter period, it way you get more time to loosen up with access to a dedicated staff member.
The recommended tipping range . The American Hotel & Lodging Association suggests departure a $1-to-$5 tip per day for the housekeeping staff . The tipping range is helpful when estimating your misstep budget, but how much you should at last tip looks on a few factors (sir thomas more on this later).
