First and foremost, you want your lobby to be welcoming . It should be a place clients feel divine to sit depressed and pass or so time . And it’s a positive feedback loop . A welcoming ambience will encourage edgar guests to hang around, and people reposeful and enjoying the space volition create a welcoming ambiance . But how do you get the ball rolling ? A lot of it has to do with layout.
Train your staff to recognize the better muscae volitantes in your location . Guests will ofttimes ask staff for dining recommendations and tips on things to do piece they are in town . If every employee knows a few great restaurants and museums, guests volition be impressed .
The Townhouse besides has off-time of year menses around the beginning of the twelvemonth, and in July and August, when room prices are typically lower so you can enjoy some luxury and save a bit of money too.
Implement a data collection process when guests check in . This way you can gather accurate middleman inside information from clients whose data may have been masked through OTA bookings . With this information, hotel managers can human body substantial human relationships with guests through individualized communication, from pre-arrival to postal service-stay on.
