The lobby is one of the nearly crucial blanks of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to meet friends, every guest spends time there . It’s where they organise their number one and hold out impressions of your prop . So ensuring optimal design and functionality should be a anteriority . Here are our top crests for making the almost out of your hotel lobby:

Treating every client like a VIP makes positive, memorable experiences that make them want to paying back . Train your staff to act with a horse sense of urgency for every asking . Mistakes and mischances are inevitable, but going above and beyond can grow a negative position into a positive one .

In well-nigh causas, it’s easy to double-check the hotel’s listing . Google Maps is great for chop-chop confirmatory a hotel’s location . Recent hotel reviews are as well a helpful source of information.

Interactions with staff . Housekeepers commonly do their legerdemain spell you’re away from your room so they don’t interrupt your bide . But sometimes you power interact in person — for exercise, when making a quick stumble rearward to your room high noon . A positive interaction with housekeeping might warrant a higher tip for friendly guest service.