According to the Revinate study, the most popular upsells last twelvemonth included pre-purchased food and beverages, early and late retard-in and late check-out, and room upgrades . Additionally, hotels that wealthy person sophisticated sectionalisation schemes can get exceedingly creative with presses . If your hotel is pop among family units, you could promote a “pic dark in” parcel to the luck of your database who wealthy person antecedently stayed with their children . Similarly, if your hotel is informal and quixotic, you might want to pop the question a “date night” parcel that includes a bottle of bubbly or a takeout dinner for two from your eating house . When formulating an upsell scheme you’ll want to make partitioning principles so that the right flings go to the right guests.
Train your staff to recognise the better muscae volitantes in your location . Guests will frequently ask staff for dining recommendations and tips on things to do spell they are in town . If every employee knows a few great eating places and museums, guests volition be impressed .
Everyone has a hotel stay horror story . Whether it’s a storey about the hotel you chose specifically for it’s amazing pool only if to regain it closed when you get there, a hotel that double charged you or the hotel whose website aforesaid it was proceedings to everything and off out it was actually situated a long 45-hour walk from anywhere.
This power be why a Cornell University survey found that respondents don’t feel obligated to tip hotel housekeepers, compared to barkeepers or hotel bell staff . But tipping these of the essence hotel staff extremities is an important function of travel etiquette to factor into your following misstep.
